Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

Additional Information

Duration

2 months (Full Time)

Assessment

3 hours online assessment after each module

Class (No of teacher : student): 1:20

Intake

  • 3 Nov 2025 to 29 Sep 2026
  • 4 May 2026 to 26 June 2026
  • 2 Jan 2026 to 2 Mar 2026
  • 2 Mar 2026 to 27 Apr 2026

Enrolment Requirement

  • Age: 21 years old and above
  • Language Proficiency: At least C6 for GCE "O" Level English
  • Academic: At least C6 for GCE "O" Level in any 3 subjects

Graduation Requirement

  • Attendance: 75%
  • Assessment: Passed

Automate Business Processes with Agentic AI Workflows

Course Code: C209

What's This Course About

This course provides a comprehensive introduction to Agentic AI and its role in automating business processes. You will explore the differences between Agentic AI and Generative AI, understand LLM reasoning frameworks, and build AI agents using no-code platforms. Learn to develop LLM-powered avatar chatbots and implement AI-driven workflows to optimize operations.

Advance your expertise by managing multi-agent AI systems and creating automated workflows with Retrieval Augmented Generation (RAG) and Copilot Agents. Gain hands-on experience in Agentic Process Automation (APA) and leverage AI for seamless business automation. By the end of the course, you will be equipped to design and deploy AI-powered solutions that streamline processes and boost productivity.

WSQ Funding

Full Fee $700.00 Before GST
GST $63.00 9% of fee
Baseline Nett $413.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $273.00 SG age 40+ · 70% funded
Funding and Grant Applications

For WSQ funding, please checkout the details at WSQ - Building Agentic AI Workflows to Automate Business Processes

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Overview of AI Agents and Agentic AI Workflows

What is AI Agent and Agentic AI?

Agentic AI vs Generative AI

LLM Reasoning Frameworks

Use Cases of Agentic AI Workflows

Create an AI Agent on No-Code Platforms

Create a LLM-Powered Avatar Chatbot on No-Code Platforms

Topic 2: Managing Multi AI Agents

What are Multi AI Agents?

Use Cases of Multi AI Agents

Managing Multi AI Agents

Creating Multi AI Agents Workflows on No-Code Platforms

Topic 3: Agentic AI Workflows to Automate Business Processes

Overview of Agentic Process Automation (APA)

Create Agentic Process Automation on No-Code Platforms

Overview Retrieval Augmented Generation (RAG)

Create Agentic RAG on No-Code Platforms

Introduction to Copilot Agents

Create Your Copilot Agents to Automate Business Processes

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • AI Automation Specialist
  • Business Process Automation Engineer
  • AI Solutions Architect
  • AI Workflow Developer
  • No-Code AI Developer
  • AI Product Manager
  • AI Strategy Consultant
  • AI Chatbot Developer
  • Enterprise AI Engineer
  • Data-driven Business Analyst
  • AI-powered Process Consultant
  • Intelligent Automation Engineer
  • Digital Transformation Manager
  • AI Innovation Lead
  • LLM Application Developer
  • AI Integration Specialist
  • AI-driven Customer Experience Manager
  • AI Process Optimization Analyst

Trainers

Trainers

Teh Siew Yee: Teh Siew Yee is a seasoned leader in data science and digital transformation, with over 20 years of experience driving organisational strategy, talent development, and the design of data ecosystems across Asia Pacific and global markets. He has successfully led cross-geographical teams and collaborated with industry leaders from the US, UK, China, India, Japan, South Korea, Australia, and beyond, focusing on leveraging data to achieve business objectives and optimize operations. With expertise spanning predictive modeling, machine learning, deep learning, and IoT, he has hands-on experience in data architecture, engineering, and analytics. He has also developed comprehensive training programs, equipping all levels of an organisation— from C-suite to working-level employees— with the skills needed for digital transformation. His industry experience covers sectors such as tech, education, finance, aerospace, and eCommerce, making him a sought-after expert in data-driven business strategy. Solomon Soh Zhe Hong: Solomon is ACTA certified and has trained and coached over 100 professionals in the area of data science, python programming and coding. Solomon is a Certified AI Engineer Associate by AI Singapore and holds certifications in Alibaba Cloud Architect and Alteryx respectively. Solomon interests include Reinforcement Learning, Natural Language Processing and Time-Series analysis. Ferris Kwok: Ferris Kwok is a ACTA certified trainer. He specializes in designing and building Electronic prototypes. He also conducts experiential workshops for the public and in schools on Electronics, Coding, Arduino / Microcontroller prototyping, Robotics and Multi-rotor aircrafts (Drones). He is a practitioner who preaches what he teach; linking concepts taught to systems that he designed and built for commercial clients and installed in places such as Singapore Airport and Science Centre Singapore. He is also a loyal advocate of Maker Faire and had supported the local edition organized by Science Centre Singapore (from 2012) via a Maker booth throughout all 8 editions. Together with a collaborator providing event and training services, he have exhibited at Maker Faire Bay Area (USA) and Maker Faire Shenzhen (China). Alfred Yap Swee Leong: Alfred Yap is an ACLP certified trainer with strong financial and shopper marketing domain background and extensive experience in information technology. In addition, he is both an IBM certified Cloud Computing Practitioner and an IBM Enterprise Design Thinking Practitioner.
Alfred Yap has spent decades teaching adult learners since the 90s. Kickstarting his teaching career as a trainer for Oracle University. Thereafter, he has had vast experience conducting ICT related training to various companies in the Consulting, Media, and Training industry.
Alfred Yap earned his undergraduate degree from USF, America and master degree from NTU, Singapore majoring in Knowledge Management. His current interests include Cyber Security, Cloud computing and Blockchain.

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