Course Details
Course Details
What You'll Learn
Topic 1 Hardware
Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
Topic 2 Operating Systems
Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS
Topic 3 Software Troubleshooting
Troubleshoot PC and mobile device issues including common OS, malware and security issues
Topic 4 Networking
Explain types of networks and connections including TCP/IP, WIFI and SOHO
Topic 5 Troubleshooting
Troubleshoot real-world device and network issues quickly and efficiently
Topic 6 Security
Identify and protect against security vulnerabilities for devices and their network connections
Topic 6 Mobile Devices
Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
Topic 7 Virtualization and Cloud Computing
Compare and contrast cloud computing concepts and set up client-side virtualization
Topic 8 Operational Procedures
Follow best practices for safety, environmental impacts, and communication and professionalism
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- IT Support Specialist
- Help Desk Technician
- IT Technician
- Network Administrator
- Systems Administrator
- Computer Technician
- Technical Support Specialist
- IT Operations Manager
- IT Security Specialist
- Computer Support Specialist
- Field Service Technician
- IT Project Manager
- IT Consultant
- Systems Analyst
- Desktop Support Specialist