Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

Additional Information

Duration

2 months (Full Time)

Assessment

3 hours online assessment after each module

Class (No of teacher : student): 1:20

Intake

  • 3 Nov 2025 to 29 Sep 2026
  • 4 May 2026 to 26 June 2026
  • 2 Jan 2026 to 2 Mar 2026
  • 2 Mar 2026 to 27 Apr 2026

Enrolment Requirement

  • Age: 21 years old and above
  • Language Proficiency: At least C6 for GCE "O" Level English
  • Academic: At least C6 for GCE "O" Level in any 3 subjects

Graduation Requirement

  • Attendance: 75%
  • Assessment: Passed

Creating AI Agents and Chatbots with Microsoft Copilot Studio

Course Code: C814

What's This Course About

Dive into the world of intelligent chatbot creation with our comprehensive course on Microsoft Copilot Studio. This course offers a deep dive into the cutting-edge technology of AI chatbots, focusing on using Microsoft Copilot Studio for developing sophisticated, responsive chatbot applications. You'll learn the intricacies of natural language processing, machine learning algorithms, and how to integrate these chatbots into various digital platforms to enhance user experience and engagement.

Our hands-on approach will guide you through the process of designing, building, and deploying chatbots that can understand and interpret human language, make decisions, and provide valuable interactions. The course also covers best practices for optimizing chatbot performance, ensuring security and privacy, and measuring the effectiveness of your chatbot strategies. By the end of the course, you will have the necessary skills to create intelligent chatbots that can revolutionize customer service, e-commerce, and digital marketing efforts.

WSQ Funding

Full Fee $700.00 Before GST
GST $63.00 9% of fee
Baseline Nett $413.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $273.00 SG age 40+ · 70% funded
Funding and Grant Applications

No funding is available for this course.

For WSQ funding, please checkout the details at Develop Intelligent Chatbots with Microsoft Copilot Studio and Generative AI

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

* Required Fields

Additional Note

Students need to bring their own laptop

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1 Content Strategy for Chatbots

Conceptualize content ideas for chatbots

Map out digital storyboards for chatbots

Evaluate potential customer’s preferences

Topic 2 Create Chatbot Content with Microsoft Copilot Studio

Create chatbot content on Microsoft Copilot Studio

Define parameters for delivering chatbot content

Topic 3 Publish and Evaluate Chatbot

Publish the chatbot on multiple channels

Evaluate the chatbot execution

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Chatbot Developer
  • AI Programmer
  • Machine Learning Engineer
  • Natural Language Processing Specialist
  • Digital Marketing Strategist
  • User Experience Designer
  • Data Scientist
  • Chatbot Interaction Designer
  • AI Product Manager
  • Customer Experience Analyst
  • Business Intelligence Developer
  • Automation Engineer
  • Voice Interface Designer
  • E-commerce Chatbot Specialist
  • IT Solutions Architect
  • Conversational AI Researcher
  • Chatbot Analytics Specialist
  • Customer Service Automation Coordinator
  • AI and Chatbot Consultant
  • Software Developer with AI Focus

Trainers

Trainers

James Lee Kin Nam: James Lee Kin Nam is a ACTA certified trainer. James has more than 20 years of progressive training experience in both corporate enterprises and educational institutes. He is certified by Adobe as an Adobe Certified Expert, Instructor and Web Specialist. He holds an Advanced Certificate in Learning and Performance (ACLP Certified Trainer / Assessor) in adult training. He is also an MOE Registered Instructor. Graduated in the area of Computer Studies and Multimedia Development, he specializes in graphics, animation and web technologies.

He was a former Adjunct Lecturer for Singapore Polytechnic, Web Developer for Nanyang Technological University (NTU) and Social Media & Content Specialist for Equinet Academy. He is currently an External Consultant & Training Associate at Boston Consulting Group.

He has guided many users in the usage of Adobe applications and website development to achieve greater heights in their career advancement. With his knowledge and experiences, James has the ability to explain and simplify complex concepts. He will be able to make positive contributions to your learning journey.

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Dwight Nuwan Fonseka: Dwight Nuwan Fonseka is a ACLP certified trainer. He have a degree in Biotechnology from NUS, Advanced diploma in Pharmaceutical management from MDIS and Masters in Education from NTU. He have 8 years experience of teaching biology at O and A levels/ IB level in international schools in Singapore and overseas.

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