MD-102 Microsoft Certified Endpoint Administrator Associate Training

LU1 Explore endpoint management

Topic 1 Explore the Enterprise Desktop

Examine benefits of modern management

Examine the enterprise desktop life-cycle model

Examine planning and purchasing

Examine desktop deployment

Plan an application deployment

Plan for upgrades and retirement

Topic 2 Explore Windows Editions

Examine Windows client editions and capabilities

Select client edition

Examine hardware requirements

Topic 3 Understand Microsoft Entra ID

Examine Microsoft Entra ID

Compare Microsoft Entra ID and Active Directory Domain Services

Examine Microsoft Entra ID as a directory service for cloud apps

Compare Microsoft Entra ID P1 and P2 plans

Examine Microsoft Entra Domain Services

Topic 4 Manage Microsoft Entra identities

Examine RBAC and user roles in Microsoft Entra ID

Create and manage users in Microsoft Entra ID

Create and manage groups in Microsoft Entra ID

Manage Microsoft Entra objects with PowerShell

Synchronize objects from AD DS to Microsoft Entra ID

LU2 Execute device enrollment

Topic 5 Manage device authentication

Describe Microsoft Entra join

Examine Microsoft Entra join prerequisites limitations and benefits

Join devices to Microsoft Entra ID

Manage devices joined to Microsoft Entra ID

Topic 6 Enroll devices using Microsoft Configuration Manager

Deploy the Microsoft Configuration Manager client

Monitor the Microsoft Configuration Manager client

Manage the Microsoft Configuration Manager client

Topic 7 Enroll devices using Microsoft Intune

Manage mobile devices with Intune

Enable mobile device management

Explain considerations for device enrollment

Manage corporate enrollment policy

Enroll Windows devices in Intune

Enroll Android devices in Intune

Enroll iOS devices in Intune

Explore device enrollment manager

Monitor device enrollment

Manage devices remotely

LU3 Configure profiles for user and devices

Topic 8 Execute device profiles

Explore Intune device profiles

Create device profiles

Create a custom device profile

Topic 9 Oversee device profiles

Monitor device profiles in Intune

Manage device sync in Intune

Manage devices in Intune using scripts

Topic 10 Maintain user profiles

Examine user profile

Explore user profile types

Examine options for minimizing user profile size

Deploy and configure folder redirection

Sync user state with Enterprise State Roaming

Configure Enterprise State Roaming in Azure

LU4 Examine application management

Topic 11 Execute mobile application management

Examine mobile application management

Examine considerations for mobile application management

Prepare line-of-business apps for app protection policies

Implement mobile application management policies in Intune

Manage mobile application management policies in Intune

Topic 12 Deploy and update applications

Deploy applications with Intune

Add apps to Intune

Manage Win32 apps with Intune

Deploy applications with Configuration Manager

Deploying applications with Group Policy

Assign and publish software

Explore Microsoft Store for Business

Implement Microsoft Store Apps

Update Microsoft Store Apps with Intune

Assign apps to company employees

Topic 13 Administer endpoint applications

Manage apps with Intune

Manage Apps on non-enrolled devices

Deploy Microsoft 365 Apps with Intune

Additional Microsoft 365 Apps Deployment Tools

Configure Microsoft Edge Internet Explorer mode

App Inventory Review

LU5 Manage authentication and compliance

Topic 14 Protect identities in Microsoft Entra ID

Explore Windows Hello for Business

Deploy Windows Hello

Manage Windows Hello for Business

Explore Microsoft Entra ID Protection

Manage self-service password reset in Microsoft Entra ID

Implement multi-factor authentication

Topic 15 Enable organizational access

Enable access to organization resources

Explore VPN types and configuration

Explore Always On VPN

Deploy Always On VPN

Topic 16 Implement device compliance

Protect access to resources using Intune

Explore device compliance policy

Deploy a device compliance policy

Explore conditional access

Create conditional access policies

Topic 17 Generate inventory and compliance reports

Report enrolled devices inventory in Intune

Monitor and report device compliance

Build custom Intune inventory reports

Access Intune using Microsoft Graph API

LU6 Manage endpoint security

Topic 18 Deploy device data protection

Explore Windows Information Protection

Plan Windows Information Protection

Implement and use Windows Information Protection

Explore Encrypting File System in Windows client

Explore BitLocker

Topic 19 Manage Microsoft Defender for Endpoint

Explore Microsoft Defender for Endpoint

Examine key capabilities of Microsoft Defender for Endpoint

Explore Windows Defender Application Control and Device Guard

Explore Microsoft Defender Application Guard

Examine Windows Defender Exploit Guard

Explore Windows Defender System Guard

Topic 20 Manage Microsoft Defender in Windows client

Explore Windows Security Center

Explore Windows Defender Credential Guard

Manage Microsoft Defender Antivirus

Manage Windows Defender Firewall

Explore Windows Defender Firewall with Advanced Security

Topic 21 Manage Microsoft Defender for Cloud Apps

Explore Microsoft Defender for Cloud Apps

Planning Microsoft Defender for Cloud Apps

Implement Microsoft Defender for Cloud Apps

LU7 Deploy using on-premises based tools

Topic 22 Assess deployment readiness

Examine deployment guidelines

Explore readiness tools

Assess application compatibility

Explore tools for application compatibility mitigation

Prepare network and directory for deployment

Plan a pilot

Topic 23 Deploy using the Microsoft Deployment Toolkit

Evaluate traditional deployment methods

Set up the Microsoft Deployment Toolkit for client deployment

Manage and deploy images using the Microsoft Deployment Toolkit

Topic 24 Deploy using Microsoft Configuration Manager

Explore client deployment using Configuration Manager

Examine deployment components of Configuration Manager

Manage client deployment using Configuration Manager

Plan in-place upgrades using Configuration Manager

LU8 Deploy using cloud based tools

Topic 25 Deploy Devices using Windows Autopilot

Use Autopilot for modern deployment

Examine requirements for Windows Autopilot

Prepare device IDs for Autopilot

Implement device registration and out-of-the-box customization

Examine Autopilot scenarios

Troubleshoot Windows Autopilot

Topic 26 Implement dynamic deployment methods

Examine subscription activation

Deploy using provisioning packages

Use Windows Configuration Designer

Use Microsoft Entra join with automatic MDM enrollment

Topic 27 Plan a transition to modern endpoint management

Explore using co-management to transition to modern endpoint management

Examine prerequisites for co-management

Evaluate modern management considerations

Evaluate upgrades and migrations in modern transitioning

Migrate data when modern transitioning

Migrate workloads when modern transitioning

Topic 28 Manage Windows 365

Explore Windows

Configure Windows

Administer Windows

Topic 29 Manage Azure Virtual Desktop

Examine Azure Virtual Desktop

Explore Azure Virtual Desktop

Configure Azure Virtual Desktop

Administer Azure Virtual Desktop

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Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

• IT Support Engineer
• Endpoint Security Administrator
• IT Operations Analyst
• Infrastructure Engineer
• Systems Engineer
• Desktop Support Technician
• Network Engineer
• IT Service Manager
• IT Project Coordinator
• Helpdesk Manager
• IT Operations Manager
• IT Business Analyst
• Technical Support Specialist
• IT Change Manager
• IT Compliance Analyst

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan: Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj: Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.
As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

Quah Chee Yong: Quah Chee Yong is a ACTA certified trainer. Quah Chee Yong Chee Yong is an experienced professional who has held various Technical, Operations and Commercial positions across several industriesA firm believer that AI can create a better world, he has equipped himself with the Knowledge and Skills in the fields of Data Science, Machine Learning, Deep Learning and Cloud Deployment

He has a deep passion for training & facilitating and is currently a Singapore WSQ certified Adult Educator. He particularly enjoys the interactive engagements with his fellow trainers and learners

Peter Cheong :  Peter is a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that Peter Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Alan Tan: Alan Tan is a ACTA certified trainer. Alan Tan hold Masters in Data Science in Singapore University of Technology and Design. He is Microsoft Power Platform PL-900 certified and Microsoft Azure Data Fundamentals  Certified DP-900. He have this skills in Microsoft Power Platform development skills such as Powerapps, Power Automate,Power Portal, Power Virtual Agent, Power BI, Sharepoint, Dataverse, etc. For Programming language such as Python and Robotics Process Automation (RPA) development. He is working as a Senior Data Engineer in an MNC.

Bernard Peh: Bernard Peh is a Business Development Director and ACTA certified trainer with over 20 years of experience in the financial services industry. He has held key leadership roles and integrated technology, digital marketing, and data science to drive growth in sales, recruitment, and financial planning. As a mentor, Bernard has developed many successful financial professionals who have achieved top industry accolades like TOT, COT, and MDRT.

With deep expertise in data science, Bernard has advised firms and designed training programs for institutions like NTUC Learning Hub. He continues to apply data science to collective funds, achieving exceptional results such as a 400% increase in assets under management, while empowering financial professionals with technology-driven solutions.

Ken Hiong: Ken Hiong is a ACTA certified trainer. Ken has over 20 years of work experience in the healthcare and pharmaceutical industry, having assumed various functional and managerial roles in sales, marketing, business development, finance, business analysis and planning. With an interest and experience in scripting, Ken has worked on projects using HTML, CSS, PHP, MySQL, WordPress, MS Office, VBA, Power BI, etc. Notably, Ken is a proven expert Excel user at work who has made efficient many work processes, improved data analysis and enhanced the quality of business planning and reporting for organizations.

Ken graduated with a Pharmacy degree, holds a Master of Business Administration from the National University of Singapore and a Master of Applied Finance from the University of Adelaide. An ardent advocate of lifelong learning, Ken is ACTA trained and seeks to continually upgrade his IT skills through various channels of learning and Microsoft certifications. With MS Office Master qualification, Ken looks forward to assisting individuals and corporations improve their computer skills, productivity and business outcomes.

Audrey Lin : Audrey Lin is a ACTA certified trainer. She is a Business Development Director at Gill Technologies, an IT Consulting and Managed Services Provider focused at servicing SMEs. I'm responsible for the operations, sales, marketing, accounting, and finance functions of the organization. She have 13 years of experience in helping businesses and schools maximize their Return on Investment on IT through the use of the right technology, improving their business processes and increasing user adoption. My expertise is around Microsoft 365, MS Teams and Power BI. To help organizations improve employee productivity with tools from the MS 365 stack, she have delivered several classroom & online-styled end user training sessions to organizations from various industries - real estate, F&B, oil & gas, healthcare, schools, logistics. I have also created multiple customized & on-demand videos that end users can refer to for a quick review. Being certified as a Microsoft Data Analyst Associate, She is proficient at helping businesses gather business insights from their wide array of data. She have been involved in BI Projects with healthcare firms, logistics companies, FIs, etc., starting from the design phase, right through to the daily management of the BI system. Her area of knowledge in managing security and compliance in MS 365 is significant and ever-growing. She have good understanding of the Zero Trust Principle and uses that to improve the IT security posture of her clients. With the support of her engineering team at Gill Technologies, we use cloud-based management tools from MS 365, namely Intune, Endpoint Manager, Defender, etc. to manage our clients' endpoints.