MS-102 Microsoft 365 Administrator Training

LU1 Configure your Microsoft 365 tenant

Topic 1 Configure your Microsoft 365 experience

Explore your Microsoft 365 cloud environment

Configure your Microsoft 365 organizational profile

Manage your tenant subscriptions in Microsoft

Integrate Microsoft 365 with customer engagement apps

Complete your tenant configuration in Microsoft 365

Topic 2 Manage users, licenses, and mail contacts in Microsoft 365

Examine groups in Microsoft

Create and manage groups in Microsoft

Create dynamic groups using Microsoft Entra rule builder

Create a Microsoft 365 group naming policy

Create groups in Exchange Online and SharePoint Online

Topic 3 Add a custom domain in Microsoft 365

Plan a custom domain for your Microsoft 365 deployment

Plan the DNS zones for a custom domain

Plan the DNS record requirements for a custom domain

Create a custom domain in Microsoft 365

Topic 4 Configure client connectivity to Microsoft 365

Examine how automatic client configuration works

Explore the DNS records required for client configuration

Configure Outlook clients

Troubleshoot client connectivity

LU2 Manage your Microsoft 365 tenant

Topic 5 Configure administrative roles in Microsoft 365

Explore the Microsoft 365 permission model

Explore the Microsoft 365 admin roles

Assign admin roles to users in Microsoft

Delegate admin roles to partners

Manage permissions using administrative units in Microsoft Entra ID

Elevate privileges using Microsoft Entra Privileged Identity Management

Examine best practices when configuring administrative roles

Topic 6 Manage tenant health and services in Microsoft 365

Monitor the health of your Microsoft 365 services

Monitor tenant health using Microsoft 365 Adoption Score

Monitor tenant health using Microsoft 365 usage analytics

Develop an incident response plan

Request assistance from Microsoft

Topic 7 Deploy Microsoft 365 Apps for enterprise

Explore Microsoft 365 Apps for enterprise functionality

Complete a self-service installation of Microsoft 365 Apps for enterprise

Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager

Deploy Microsoft 365 Apps for enterprise from the cloud

Deploy Microsoft 365 Apps for enterprise from a local source

Manage updates to Microsoft 365 Apps for enterprise

Explore the update channels for Microsoft 365 Apps for enterprise

Manage your cloud apps using the Microsoft 365 Apps admin center

Topic 8 Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

Examine the analytical features of Microsoft Viva Insights

Explore Personal insights

Explore Team insights

Explore Organization insights

Explore Advanced insights

LU3 Implement identity synchronization

Topic 9 Explore identity synchronization

Examine identity models for Microsoft

Examine authentication options for the hybrid identity model

Explore directory synchronization

Topic 10 Prepare for identity synchronization to Microsoft 365

Plan your Microsoft Entra ID deployment

Prepare for directory synchronization

Choose your directory synchronization tool

Plan for directory synchronization using Microsoft Entra Connect Sync

Plan for directory synchronization using Microsoft Entra Cloud Sync

Topic 11 Implement directory synchronization tools

Configure Microsoft Entra Connect Sync prerequisites

Configure Microsoft Entra Connect Sync

Monitor synchronization services using Microsoft Entra Connect Health

Configure Microsoft Entra Cloud Sync prerequisites

Configure Microsoft Entra Cloud Sync

Topic 12 Manage synchronized identities

Manage users with directory synchronization

Manage groups with directory synchronization

Maintain directory synchronization using Microsoft Entra Connect Sync security groups

Configure object filters for directory synchronization

Explore Microsoft Identity Manager

Troubleshoot directory synchronization

Topic 13 Manage secure user access in Microsoft 365

Manage user passwords

Enable pass-through authentication

Enable multifactor authentication

Enable passwordless sign-in with Microsoft Authenticator

Explore self-service password management

Explore Windows Hello for Business

Implement Microsoft Entra Smart Lockout

Implement conditional access policies

Explore Security Defaults in Microsoft Entra ID

Investigate authentication issues using sign-in logs

LU4 Explore security metrics in Microsoft Defender XDR

Topic 14 Examine threat vectors and data breaches

Explore today's work and threat landscape

Examine how phishing retrieves sensitive information

Examine how spoofing deceives users and compromises data security

Compare spam and malware

Examine account breaches

Examine elevation of privilege attacks

Examine how data exfiltration moves data out of your tenant

Examine how attackers delete data from your tenant

Examine how data spillage exposes data outside your tenant

Examine other types of attacks

Topic 15 Explore the Zero Trust security model

Examine the principles and components of the Zero Trust model

Plan for a Zero Trust security model in your organization

Examine Microsoft's strategy for Zero Trust networking

Adopt a Zero Trust approach

Topic 16 Explore security solutions in Microsoft Defender XDR

Enhance Exchange Online Protection with Microsoft Defender for Office

Protect your organization's identities using Microsoft Defender for Identity

Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint

Protect against cyber attacks using Microsoft 365 Threat Intelligence

Provide insight into suspicious activity using Microsoft Defender for Cloud App Security

Review the security reports in Microsoft Defender XDR

Topic 17 Examine Microsoft Secure Score

Explore Microsoft Secure Score

Assess your security posture with Microsoft Secure Score

Improve your secure score

Track your Microsoft Secure Score history and meet your goals

Topic 18 Examine Privileged Identity Management

Explore Privileged Identity Management in Microsoft Entra ID

Configure Privileged Identity Management

Audit Privileged Identity Management

Control privileged admin tasks using Privileged Access Management

Topic 19 Examine Microsoft Entra ID Protection

Explore Microsoft Entra ID Protection

Enable the default protection policies in Microsoft Entra ID Protection

Explore the vulnerabilities and risk events detected by Microsoft Entra ID Protection

Plan your identity investigation

LU5 Manage your security services in Microsoft Defender XDR

Topic 20 Examine email protection in Microsoft 365

Examine the anti-malware pipeline

Detect messages with spam or malware using Zero-hour auto purge

Explore anti-spoofing protection provided by Exchange Online Protection

Explore other anti-spoofing protection

Examine outbound spam filtering

Topic 21 Enhance your email protection using Microsoft Defender for Office 365

Climb the security ladder from EOP to Microsoft Defender for Office

Expand EOP protections by using Safe Attachments and Safe Links

Manage spoofed intelligence

Configure outbound spam filtering policies

Unblock users from sending email

Topic 22 Manage Safe Attachments

Protect users from malicious attachments by using Safe Attachments

Create Safe Attachment policies using Microsoft Defender for Office

Create Safe Attachments policies using PowerShell

Modify an existing Safe Attachments policy

Create a transport rule to bypass a Safe Attachments policy

Examine the end-user experience with Safe Attachments

Topic 23 Manage Safe Links

Protect users from malicious URLs by using Safe Links

Create Safe Links policies using Microsoft 365 Defender

Create Safe Links policies using PowerShell

Modify an existing Safe Links policy

Create a transport rule to bypass a Safe Links policy

Examine the end-user experience with Safe Links

LU6 Implement threat protection by using Microsoft Defender XDR

Topic 24: Explore threat intelligence in Microsoft Defender XDR

Explore Microsoft Intelligent Security Graph

Explore alert policies in Microsoft

Run automated investigations and responses

Explore threat hunting with Microsoft Threat Protection

Explore advanced threat hunting in Microsoft Defender XDR

Explore threat analytics in Microsoft

Identify threat issues using Microsoft Defender reports

Topic 25 Implement app protection by using Microsoft Defender for Cloud Apps

Explore Microsoft Defender Cloud Apps

Deploy Microsoft Defender for Cloud Apps

Configure file policies in Microsoft Defender for Cloud Apps

Manage and respond to alerts in Microsoft Defender for Cloud Apps

Configure Cloud Discovery in Microsoft Defender for Cloud Apps

Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps

Topic 26 Implement endpoint protection by using Microsoft Defender for Endpoint

Explore Microsoft Defender for Endpoint

Configure Microsoft Defender for Endpoint in Microsoft Intune

Onboard devices in Microsoft Defender for Endpoint

Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management

Manage device discovery and vulnerability assessment

Reduce your threat and vulnerability exposure

Topic 27 Implement threat protection by using Microsoft Defender for Office 365

Explore the Microsoft Defender for Office 365 protection stack

Investigate security attacks by using Threat Explorer

Identify cybersecurity issues by using Threat Trackers

Prepare for attacks with Attack simulation training

LU7 Explore data governance in Microsoft 365

Topic 28 Examine data governance solutions in Microsoft Purview

Explore data governance and compliance in Microsoft Purview

Protect sensitive data with Microsoft Purview Information Protection

Govern organizational data using Microsoft Purview Data Lifecycle Management

Minimize internal risks with Microsoft Purview Insider Risk Management

Explore Microsoft Purview eDiscovery solutions

Topic 29 Explore archiving and records management in Microsoft 365

Explore archive mailboxes in Microsoft

Enable archive mailboxes in Microsoft

Explore Microsoft Purview Records Management

Implement Microsoft Purview Records Management

Restore deleted data in Exchange Online

Restore deleted data in SharePoint Online

Topic 30 Explore retention in Microsoft 365

Explore retention by using retention policies and retention labels

Compare capabilities in retention policies and retention labels

Define the scope of a retention policy

Examine the principles of retention

Implement retention using retention policies, retention labels, and eDiscovery holds

Restrict retention changes by using Preservation Lock

Topic 31 Explore Microsoft Purview Message Encryption

Examine Microsoft Purview Message Encryption

Configure Microsoft Purview Message Encryption

Define mail flow rules to encrypt email messages

Add organizational branding to encrypted email messages

Explore Microsoft Purview Advanced Message Encryption

LU8 Implement compliance in Microsoft 365

Topic 32 Explore compliance in Microsoft 365

Plan for security and compliance in Microsoft

Plan your beginning compliance tasks in Microsoft Purview

Manage your compliance requirements with Compliance Manager

Examine the Compliance Manager dashboard

Analyze the Microsoft Compliance score

Topic 33 Implement Microsoft Purview Insider Risk Management

Explore insider risk management

Plan for insider risk management

Explore insider risk management policies

Create insider risk management policies

Investigate insider risk management activities and alerts

Explore insider risk management cases

Topic 34 Implement Microsoft Purview Information Barriers

Explore Microsoft Purview Information Barriers

Configure information barriers in Microsoft Purview

Examine information barriers in Microsoft Teams

Examine information barriers in OneDrive

Examine information barriers in SharePoint

Topic 35 Explore Microsoft Purview Data Loss Prevention

Examine Data Loss Prevention

Explore Endpoint data loss prevention

Examine DLP policies

View DLP policy results

Explore DLP reports

Topic 36 Implement Microsoft Purview Data Loss Prevention

Plan to implement Microsoft Purview Data Loss Protection

Implement Microsoft Purview's default DLP policies

Design a custom DLP policy

Create a custom DLP policy from a template

Configure email notifications for DLP policies

Configure policy tips for DLP policies

LU9 Manage compliance in Microsoft 365

Topic 37 Implement data classification of sensitive information

Explore data classification

Implement data classification in Microsoft

Explore trainable classifiers

Create and retrain a trainable classifier

View sensitive data using Content explorer and Activity explorer

Detect sensitive information documents using Document Fingerprinting

Topic 38 Explore sensitivity labels

Manage data protection using sensitivity labels

Explore what sensitivity labels can do

Determine a sensitivity label's scope

Apply sensitivity labels automatically

Explore sensitivity label policies

Topic 39 Implement sensitivity labels

Plan your deployment strategy for sensitivity labels

Examine the requirements to create a sensitivity label

Create sensitivity labels

Publish sensitivity labels

Remove and delete sensitivity labels

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Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

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• Systems Administrator
• IT Manager
• Cloud Solutions Architect
• IT Consultant
• IT Director
• Network Administrator
• IT Security Specialist
• IT Support Specialist
• IT Project Manager
• Microsoft 365 Enterprise Administrator
• Microsoft 365 Teams Administrator
• Microsoft 365 Security Administrator
• Compliance Manager
• Information Systems Auditor
• Information Security Analyst

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan: Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj: Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.
As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

Quah Chee Yong: Quah Chee Yong is a ACTA certified trainer. Quah Chee Yong Chee Yong is an experienced professional who has held various Technical, Operations and Commercial positions across several industriesA firm believer that AI can create a better world, he has equipped himself with the Knowledge and Skills in the fields of Data Science, Machine Learning, Deep Learning and Cloud Deployment

He has a deep passion for training & facilitating and is currently a Singapore WSQ certified Adult Educator. He particularly enjoys the interactive engagements with his fellow trainers and learners

Peter Cheong :  Peter is a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that Peter Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Alan Tan: Alan Tan is a ACTA certified trainer. Alan Tan hold Masters in Data Science in Singapore University of Technology and Design. He is Microsoft Power Platform PL-900 certified and Microsoft Azure Data Fundamentals  Certified DP-900. He have this skills in Microsoft Power Platform development skills such as Powerapps, Power Automate,Power Portal, Power Virtual Agent, Power BI, Sharepoint, Dataverse, etc. For Programming language such as Python and Robotics Process Automation (RPA) development. He is working as a Senior Data Engineer in an MNC.

Bernard Peh: Bernard Peh is a Business Development Director and ACTA certified trainer with over 20 years of experience in the financial services industry. He has held key leadership roles and integrated technology, digital marketing, and data science to drive growth in sales, recruitment, and financial planning. As a mentor, Bernard has developed many successful financial professionals who have achieved top industry accolades like TOT, COT, and MDRT.

With deep expertise in data science, Bernard has advised firms and designed training programs for institutions like NTUC Learning Hub. He continues to apply data science to collective funds, achieving exceptional results such as a 400% increase in assets under management, while empowering financial professionals with technology-driven solutions.

Ken Hiong: Ken Hiong is a ACTA certified trainer. Ken has over 20 years of work experience in the healthcare and pharmaceutical industry, having assumed various functional and managerial roles in sales, marketing, business development, finance, business analysis and planning. With an interest and experience in scripting, Ken has worked on projects using HTML, CSS, PHP, MySQL, WordPress, MS Office, VBA, Power BI, etc. Notably, Ken is a proven expert Excel user at work who has made efficient many work processes, improved data analysis and enhanced the quality of business planning and reporting for organizations.

Ken graduated with a Pharmacy degree, holds a Master of Business Administration from the National University of Singapore and a Master of Applied Finance from the University of Adelaide. An ardent advocate of lifelong learning, Ken is ACTA trained and seeks to continually upgrade his IT skills through various channels of learning and Microsoft certifications. With MS Office Master qualification, Ken looks forward to assisting individuals and corporations improve their computer skills, productivity and business outcomes.

Audrey Lin : Audrey Lin is a ACTA certified trainer. She is a Business Development Director at Gill Technologies, an IT Consulting and Managed Services Provider focused at servicing SMEs. I'm responsible for the operations, sales, marketing, accounting, and finance functions of the organization. She have 13 years of experience in helping businesses and schools maximize their Return on Investment on IT through the use of the right technology, improving their business processes and increasing user adoption. My expertise is around Microsoft 365, MS Teams and Power BI. To help organizations improve employee productivity with tools from the MS 365 stack, she have delivered several classroom & online-styled end user training sessions to organizations from various industries - real estate, F&B, oil & gas, healthcare, schools, logistics. I have also created multiple customized & on-demand videos that end users can refer to for a quick review. Being certified as a Microsoft Data Analyst Associate, She is proficient at helping businesses gather business insights from their wide array of data. She have been involved in BI Projects with healthcare firms, logistics companies, FIs, etc., starting from the design phase, right through to the daily management of the BI system. Her area of knowledge in managing security and compliance in MS 365 is significant and ever-growing. She have good understanding of the Zero Trust Principle and uses that to improve the IT security posture of her clients. With the support of her engineering team at Gill Technologies, we use cloud-based management tools from MS 365, namely Intune, Endpoint Manager, Defender, etc. to manage our clients' endpoints.