MS-700 Microsoft Teams Administrator Associate Training

LU1 Get started with managing Microsoft Teams

Topic 1 Explore Microsoft Teams

Explore capabilities in Microsoft Teams

Explore Microsoft Teams integration with Microsoft 365

Explore Microsoft Teams integration with Microsoft Power Platform

Illustrate Microsoft Teams architecture

Describe Microsoft Teams with Microsoft 365 Groups

Describe Microsoft Teams with SharePoint and OneDrive

Describe Microsoft Teams with Exchange

Understand Microsoft Teams certified solutions

Topic 2 Plan and deploy Microsoft Teams

Designate Teams admin roles

Understand Teams management tools

Plan for Teams rollout

Plan for Teams adoption

Plan for Teams licensing

Deploy Microsoft Teams clients

Topic 3 Implement lifecycle management and governance for Microsoft Teams

Plan for lifecycle management

Plan for Teams governance

Manage Microsoft 365 Groups creation

Configure Microsoft 365 Groups expiration policy

Configure Microsoft 365 Groups naming policy

Plan policy assignment for users and groups

Create and manage policy packages

Manage Teams preview features using Teams update policies

Create and manage teams templates and template policies

Topic 4 Monitor your Microsoft Teams environment

Monitor Microsoft Teams usage reports

Monitor Microsoft 365 usage reports

Interpret Microsoft Adoption Score

Manage user access with Azure Active Directory access reviews

Monitor the Microsoft 365 network connectivity dashboard

Manage Teams notifications and alerts

Manage feedback policies

LU2 Prepare the environment for a Microsoft Teams deployment

Topic 5 Manage access for external users

Understand features in Azure Active Directory

Work with external users in Microsoft Teams

Manage access for external users

Manage external collaboration in Azure AD

Manage external collaboration in Microsoft 365

Manage external access in Microsoft Teams

Manage guest access in Microsoft Teams

Manage file sharing in SharePoint and OneDrive

Topic 6 Implement security for Microsoft Teams

Configure conditional access and multifactor authentication for Microsoft Teams

Configure Safe Attachments for Microsoft Teams

Configure Safe Links for Microsoft Teams

Examine the Defender for Cloud Apps

Monitor security reports for Microsoft Teams

Plan and configure enhanced encryption policies

Topic 7 Implement compliance for Microsoft Teams

Create and manage sensitivity labels

Create and manage retention policies

Create and manage Data Loss Prevention policies

Deploy communication compliance

Enable scoped directory search

Create information barrier policy

Create security and compliance alerts for Microsoft Teams

Topic 8 Plan and configure network settings for Microsoft Teams

Examine network requirements for Microsoft Teams

Plan for network deployment using Network Planner

Configure network ports and protocols for Microsoft Teams

Implement Quality of Service

Configure reporting labels for location-enhanced Call Analytics reports

Configure tenant data for Call Quality Dashboard reports

Assess network readiness

Manage network topology

LU3 Manage chat, teams, channels, and apps in Microsoft Teams

Topic 9 Create and manage teams

Create teams

Create a team from existing resources

Plan and create org-wide teams

Manage teams

Manage users in a team

Configure dynamic membership

Archive restore and delete a team

Topic 10 Manage collaboration experiences for chat and channels

Create and manage channels in a team

Create and manage Teams policies for channels

Configure teams settings

Create and manage messaging policies

Manage channel moderation

Manage access to channels

Topic 11 Manage apps for Microsoft Teams

Explore apps in Microsoft Teams

Describe admin settings for Teams apps

Manage access to Teams apps at the organization level

Create and manage app permission policies

Create and manage app setup policies

Manage permissions and consent for Teams apps

Plan and configure connectors

Manage custom apps uploads

Publish custom apps to Microsoft Teams

Manage purchasing of apps in the Microsoft Teams app store

Customize the organization's app store

Customize the branded experience of an app

LU4 Manage meetings and calling in Microsoft Teams

Topic 12 Introduction to Teams meetings and calling

Overview of Teams meetings and events

Overview of Teams Phone

Overview of auto attendants and call queues

Overview of Teams devices

Topic 13 Manage meetings and events experiences

Explore meetings and events in Microsoft Teams

Configure meeting settings

Create and manage meeting policies

Configure audio conferencing

Create and manage meeting templates and template policies

Create and manage meetings customization policies

Configure live events settings

Create and manage live events policies

Examine live events across Microsoft 365

Topic 14 Plan for Microsoft Teams Rooms and Surface Hub

Determine license requirements for Microsoft Teams Rooms and shared devices

Understand differences between Microsoft Teams Rooms on Android and Windows

Understand Microsoft Teams Rooms on Surface Hub

Understand and plan Teams Room accessories, components, and peripherals

Understand Teams Rooms management options

Topic 15 Configure, deploy, and manage Teams devices

Manage Microsoft Teams Phones

Manage Microsoft Teams Room Systems

Microsoft Teams Rooms management options

Manage Surface Hub 2S devices

Configure Microsoft Teams SIP gateway

Remote provisioning and sign in for Teams Phones

Update Microsoft Teams devices remotely

Manage Microsoft Teams device tags

Topic 16 Plan for Teams Phone

Plan to deploy Teams Phone

Plan for Teams Phone PSTN connectivity

Determine license requirements

Plan for Teams Phone devices

Plan and design Teams Phone features

Plan for voicemail

Topic 17 Configure and deploy Teams Phone

Configure emergency calling for Teams Calling Plans

Manage and configure Microsoft PSTN numbers

Configure Operator Connect and Teams Phone Mobile

Configure Teams Phone policies

Create and manage Teams policies

Configure Audio Conferencing

Topic 18 Configure and manage voice users

Enable users for Teams Phone

Enable users for Direct Routing with Teams Phone

Enable additional calling features for Teams Phone

Enable users for Teams Phone Mobile

Topic 19 Configure auto attendants and call queues

Design call flows for auto attendants and call queues

Configure auto attendants and call queues

Deploy a channel-based call queue

Configure resource accounts

Configure Microsoft 365 groups for voicemail

Interpret call queue conference modes

Interpret call queue routing methods

Configure holidays for auto attendants and call queues

Configure custom music on hold

Topic 20 Troubleshoot audio, video, and client issues

Troubleshoot Teams

Collect and identify logs

Clear Microsoft Teams client cache

Identify issues with call analytics

Identify issues with Call Quality Dashboard

Use Power BI to analyze Call Quality Dashboard data

Identify issues with the Direct Routing Health Dashboard

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

• IT Administrator
• Network Administrator
• Systems Engineer
• IT Support Specialist
• Collaboration Engineer
• Unified Communications Technician
• Cloud Solutions Architect
• IT Project Manager
• IT Consultant
• Systems Integrator
• Enterprise Solutions Developer
• IT Operations Manager
• Technical Support Engineer
• IT Service Desk Analyst
• Infrastructure Manager

Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers

Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan: Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj: Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.
As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

Quah Chee Yong: Quah Chee Yong is a ACTA certified trainer. Quah Chee Yong Chee Yong is an experienced professional who has held various Technical, Operations and Commercial positions across several industriesA firm believer that AI can create a better world, he has equipped himself with the Knowledge and Skills in the fields of Data Science, Machine Learning, Deep Learning and Cloud Deployment

He has a deep passion for training & facilitating and is currently a Singapore WSQ certified Adult Educator. He particularly enjoys the interactive engagements with his fellow trainers and learners

Peter Cheong :  Peter is a ACLP certied trainer. Specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. I was worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that Peter Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation, Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.

Alan Tan: Alan Tan is a ACTA certified trainer. Alan Tan hold Masters in Data Science in Singapore University of Technology and Design. He is Microsoft Power Platform PL-900 certified and Microsoft Azure Data Fundamentals  Certified DP-900. He have this skills in Microsoft Power Platform development skills such as Powerapps, Power Automate,Power Portal, Power Virtual Agent, Power BI, Sharepoint, Dataverse, etc. For Programming language such as Python and Robotics Process Automation (RPA) development. He is working as a Senior Data Engineer in an MNC.

Bernard Peh: Bernard Peh is a Business Development Director and ACTA certified trainer with over 20 years of experience in the financial services industry. He has held key leadership roles and integrated technology, digital marketing, and data science to drive growth in sales, recruitment, and financial planning. As a mentor, Bernard has developed many successful financial professionals who have achieved top industry accolades like TOT, COT, and MDRT.

With deep expertise in data science, Bernard has advised firms and designed training programs for institutions like NTUC Learning Hub. He continues to apply data science to collective funds, achieving exceptional results such as a 400% increase in assets under management, while empowering financial professionals with technology-driven solutions.

Ken Hiong: Ken Hiong is a ACTA certified trainer. Ken has over 20 years of work experience in the healthcare and pharmaceutical industry, having assumed various functional and managerial roles in sales, marketing, business development, finance, business analysis and planning. With an interest and experience in scripting, Ken has worked on projects using HTML, CSS, PHP, MySQL, WordPress, MS Office, VBA, Power BI, etc. Notably, Ken is a proven expert Excel user at work who has made efficient many work processes, improved data analysis and enhanced the quality of business planning and reporting for organizations.

Ken graduated with a Pharmacy degree, holds a Master of Business Administration from the National University of Singapore and a Master of Applied Finance from the University of Adelaide. An ardent advocate of lifelong learning, Ken is ACTA trained and seeks to continually upgrade his IT skills through various channels of learning and Microsoft certifications. With MS Office Master qualification, Ken looks forward to assisting individuals and corporations improve their computer skills, productivity and business outcomes.

Audrey Lin : Audrey Lin is a ACTA certified trainer. She is a Business Development Director at Gill Technologies, an IT Consulting and Managed Services Provider focused at servicing SMEs. I'm responsible for the operations, sales, marketing, accounting, and finance functions of the organization. She have 13 years of experience in helping businesses and schools maximize their Return on Investment on IT through the use of the right technology, improving their business processes and increasing user adoption. My expertise is around Microsoft 365, MS Teams and Power BI. To help organizations improve employee productivity with tools from the MS 365 stack, she have delivered several classroom & online-styled end user training sessions to organizations from various industries - real estate, F&B, oil & gas, healthcare, schools, logistics. I have also created multiple customized & on-demand videos that end users can refer to for a quick review. Being certified as a Microsoft Data Analyst Associate, She is proficient at helping businesses gather business insights from their wide array of data. She have been involved in BI Projects with healthcare firms, logistics companies, FIs, etc., starting from the design phase, right through to the daily management of the BI system. Her area of knowledge in managing security and compliance in MS 365 is significant and ever-growing. She have good understanding of the Zero Trust Principle and uses that to improve the IT security posture of her clients. With the support of her engineering team at Gill Technologies, we use cloud-based management tools from MS 365, namely Intune, Endpoint Manager, Defender, etc. to manage our clients' endpoints.