Course Information

  • Sessions 2 days
  • Duration 16 hrs
  • Level Beginner
  • Assessment 2 hrs

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
: E-commerce Management
TSC Code
FSS-CFC-4053-1.1

Learning Outcomes

By end of the course, learners should be able to:

  • LO1: Manage operational plans and select tools to deliver effective e-commerce messaging strategies.
  • LO2: Collaborate with vendors to build visibility and implement drop-shipping promotion strategies.
  • LO3: Manage execution and budget control to achieve targeted e-commerce outcomes.
  • LO4: Determine performance indicators and evaluate customer responses to optimise e-commerce effectiveness.
Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Infotech - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Infotech.

Additional Information

Duration

2 months (Full Time)

Assessment

3 hours online assessment after each module

Class (No of teacher : student): 1:20

Intake

  • 3 Nov 2025 to 29 Sep 2026
  • 4 May 2026 to 26 June 2026
  • 2 Jan 2026 to 2 Mar 2026
  • 2 Mar 2026 to 27 Apr 2026

Enrolment Requirement

  • Age: 21 years old and above
  • Language Proficiency: At least C6 for GCE "O" Level English
  • Academic: At least C6 for GCE "O" Level in any 3 subjects

Graduation Requirement

  • Attendance: 75%
  • Assessment: Passed

WSQ - Managing E-Commerce Operations To Grow Sales

Course Code: TGS-2026061330
  • WSQ
  • SkillsFuture Credit
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

What's This Course About

This WSQ Managing E-Commerce Operations To Grow Sales course equips learners with the essential skills to manage e-commerce platforms, select the right operational tools, and execute strategic messaging to drive digital sales. You will learn how to evaluate and select e-commerce channels that align with your business objectives and customer reach, and craft compelling promotional campaigns that build visibility and engagement.

Participants will gain hands-on knowledge in collaborating with vendors for drop-shipping strategies, managing budgets effectively, and monitoring the execution of e-commerce initiatives. The course also covers identifying key performance indicators, analysing customer behaviour, and using data insights to optimise e-commerce effectiveness and boost sales outcomes.

WSQ Funding

Full Fee $1,000.00 Before GST
GST $90.00 9% of fee
Baseline Nett $590.00 SG/PR age 21+ · 50% funded
MCES / SME Nett $390.00 SG age 40+ · 70% funded
WSQ Funding
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2025056362)

  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course FeeBefore Funding

$1,000.00 (GST-exclusive)
$1,090.00 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

LU1: e-Commerce Platforms

T1: Messages to be communicated

T2: Manage operational plans to support objectives of e-commerce activities

T3: Select potential e-commerce platforms to reach out to target customers effectively

LU2: Vendor Selection and Drop Shipping

T1: Types of communication tools

T2: Collaborate with vendors to create sales opportunities and enhance online awareness and website visibility

T3: Develop promotion mechanics, drop-shipping and e-commerce activities

LU3: E-commerce Execution and Cost Control

T1: e-commerce management tactics

T2: Manage execution of e-commerce activities to achieve the desired results

T3: Manage budgets of e-commerce activities

LU4: E-Commerce Sales Performance

T1: Types of performance metrics and indicators

T2: Determine performance measures for e-commerce activities

T3: Evaluate customer responses to determine effectiveness of e-commerce activities

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • E-commerce Manager
  • Online Sales Executive
  • Digital Marketing Specialist
  • E-commerce Operations Executive
  • E-commerce Strategist
  • Business Development Executive
  • Retail Operations Manager
  • Marketplace Specialist
  • Supply Chain Coordinator
  • Online Merchandiser
  • Product Listing Specialist
  • Brand Manager (E-commerce)
  • E-commerce Analyst
  • Performance Marketing Executive
  • Inventory & Fulfilment Executive
  • Vendor Relations Manager
  • E-commerce Project Coordinator
  • Digital Commerce Consultant
  • Omnichannel Retail Executive
  • Shopify Store Manager

Trainers

Trainers

Janice Ong: Janice Ong is a ACTA certified trainer. Janice is a dynamic and results focused leader with global experience. She has over 20 years of business development, sales, marketing, strategy, digital marketing, eCommerce, training experience. She is Assertive Protagonist. Extraverted, Intuitive, Charismatic Leader.Janice is early pioneer in e-Commerce, Website Development, Digital Marketing, CMS Content Management System with over 20 years of experience since her 1st job after graduation. She has great leadership, management and communication skills. She has an agile mind, able to handle complex problems, find solution and deliver outstanding results. She is an Associate Adult Educator (AEP-AAE) and a Certified WSQ ACLP (Advanced Certificate in Learning and Performance) Trainer, Facilitator, Assessor recognized and approved by Institute for Adult Learning (IAL). She has obtained SkillsFuture Singapore (SSG) recognized Training and Adult Education (TAE) competencies to perform the role of learning facilitator and assessor of SSG-funded WSQ certified courses. She is competent in Learning Experience Delivery, Skills Framework Adoption, Technology-enabled Learning Delivery, Workplace Learning Delivery, Learning Solution Design, Assessment Design and Implementation. Kesston Tang: Kesston Tang is a ACTA certified trainer. Kesston Tang started his an entrepreneur journey as Affiliate Marketing, currently he has been providing coaching and developing consultation to his Client’s, such as Online Presence Marketing/Management as a whole in managing their portfolios that helps his client’s in gross profits of ROI (150% - 200%). He has more than 2 decades of experiences in Supply Chain (Warehouse Management) and Information and Communications Technology (ICT) sector, thus he had implemented across many multiply MNC and government agencies of major multi-million dollars in project management that delivered results in the success of S$324.5 million projectization. Kesston Tang is ACTA certified and Professional Body accreditation endorsed certified in PMP, ITIL, CEH, CHFI, SOC Analyst (CSA), MCSA and TOGAF. As of now, concurrently doing his Doctor of Business Administration (DBA) programme and Master in Education (NTU). He had graduated with a Master of Business in Enterprise Resource Planning (VU) and Master Certificate on CIO (NUS), Graduate Certificate in Information Technology Management (NUS). He has conducted numerous National WSQ and NICF training in Singapore. Fritz Lim: Fritz is ACTA-certified, as well as a registered MOE instructor, and a graduate of the 2018 ConsenSys Blockchain Developer Program, with a Bachelor in Electrical and Electronic Engineering (Computer Specialisation) from Nanyang Technological University. With more than 10 years of experience teaching at a local polytechnic, Fritz is passionate about imparting knowledge to teens, adults, and children. He believes that an education in technology and in how things work is essential for everyone, so that they can harness and invent the technologies of the future. He is excited about exploring anything related to computers and IT, with a keen interest in electronics and native cross-platform mobile app development so that our ubiquitous mobile phones can be conveniently used to control and interact with devices wirelessly and over the Internet.  Patrick Foo: Patrick Foo is a ACTA certified trainer. In 2010, Patrick earned his Advanced Search Engine Marketing Certification from Search Engine Academy, USA, and started Business Online Centre, a one-stop solution business for SMEs looking for online presence. Services range from domain registration, hosting, web design, Internet (SEO/SEM) and Facebook marketing. He has been conducting website design classes (public and corporate) since 2011, using popular open-source platforms like Joomla. James Lee Kin Nam: James Lee Kin Nam is a ACTA certified trainer. James has more than 20 years of progressive training experience in both corporate enterprises and educational institutes. He is certified by Adobe as an Adobe Certified Expert, Instructor and Web Specialist. He holds an Advanced Certificate in Learning and Performance (ACLP Certified Trainer / Assessor) in adult training. He is also an MOE Registered Instructor. Graduated in the area of Computer Studies and Multimedia Development, he specializes in graphics, animation and web technologies. He was a former Adjunct Lecturer for Singapore Polytechnic, Web Developer for Nanyang Technological University (NTU) and Social Media & Content Specialist for Equinet Academy. He is currently an External Consultant & Training Associate at Boston Consulting Group. He has guided many users in the usage of Adobe applications and website development to achieve greater heights in their career advancement. With his knowledge and experiences, James has the ability to explain and simplify complex concepts. He will be able to make positive contributions to your learning journey. Felicia Kang: Felicia Kang is a ACTA certified trainer. Felicia is a urban farmer maintaining a few EGC's edible gardens, namely Wheelock Place rooftop garden, Raffles City rooftop garden, garden at Open Farm Community and EGC retail outlet at HortPark. Her daily work involved watering, pruning and checking on plants. She had to tend to the nursery from saving and growing seeds, to propagating stems and transplanting plants. She also needs to take regular measures such as pest control, application of fertilizers and soil amendments to ensure those edible plants were sustainable for weekly harvesting. All these might seem trivial but they were vital to ensure healthy soil and happy plants. On adhoc basis, she maintained clients' edible gardens and assisted in setting up foodscape projects. With her farming experience, she was tasked to support the education arm of EGC in planning and coordinating with schools and EGC trainers for schools' gardening workshops and projects. She said that "Farming or gardening is more than just growing plants, it hones our observation skill, trains our patience and resilience, and improves our physical and mental health. Last but not least, it lets us enjoy and share our labour of love.

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